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I would not initialize the current card as it will wipe out all data on the card during the process. See more ideas about camcorder, canon, video camera. If there is an alternate card to test I would put it in the camcorder, initialize it using the initialize option in the camcorder's menu, take a test clip, and try to transfer that clip. Explore Indolent Houses board 'canon vixia hf r800 user manual', followed by 6,100 people on Pinterest. To verify, when the camcorder is connected to the computer, and powered on in the Playback mode, you do not see any files/folders inside of the DCIM folder that appears on the Removable storage of the camcorder? If not, this may indicate an issue with the formatting of the card. USB Charging Data Transfer Cable Compatible for Canon VIXIA HF R800 R80 R82 R72 R700 R600 R62 R500 R50 R52 R400 R40 R42 G40 G30 G20 M500 M40 FS40 HF21 Digital Camcorders :. When the card was first inserted into the camera was it initialized using the Initialize option in the Wrench section of the camcorder's menu? Since CameraWindow is having trouble importing the files, and nothing is showing up in the DCIM folder on the Removable storage, there may be an issue with the formatting of the memory card. You should also be able to see subfolders in the DCIM folder you mentioned in the Removable Storage that shows up when the camera is connected.

The CameraWindow software should be able to transfer the video files to your Windows 7 computer.

Canon transfer utility vixia hf r800